Strategic Analysis: The Salesforce Agentforce Shift
- Tim Banting
- Mar 18
- 5 min read
Salesforce is trying to move past being just a giant database. They want to turn their software into an AI-driven system that actually runs your customer service for you. This shift is what Agentforce is all about. It is basically Salesforce's way of fixing their old connection issues while trying to stop competitors from stealing their crown.
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