How CPaaS Autonomous AI Agents Are Rewriting the Rules of CX
- Tim Banting
- Mar 4
- 6 min read
Updated: Jul 13
CPaaS has changed. It used to be just about plug-in APIs for sending text messages or routing voice calls. Now, tech firms are building what they call agentic orchestration. Big names like Twilio, Sinch, and Infobip are rolling out tools that move away from rigid, old-fashioned "if-this-then-that" rules. Infobip launched AgentOS recently, and Sinch brought out Agentic Conversations.
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