8x8 WFM Adoption Surges as Mid-Market Contact Centre Consolidation Accelerates
- Tim Banting
- Jun 10
- 1 min read
Updated: Jul 30
8x8 has nearly tripled its workforce management customer base since making the software free for contact centre subscribers, a 170% increase between November 2025 and the end of its fiscal Q4 2026. Adoption concentrates in mid-sized operations running 101 to 250 customer service seats.
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